Privacy Policy

1. Introduction

Lake Charles Concrete Company ("we," "us," or "our") operates the website concretecontractorlakecharles.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site, how we use it, and what choices you have. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on the Site, we collect the information you enter - typically your name, phone number, email address, and a description of the project you are inquiring about. You are not required to submit a form to browse the Site.

Information Collected Automatically

When you visit the Site, our servers and third-party analytics tools may automatically collect certain technical information, including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and general geographic location based on IP address. This information is used in aggregate to understand how visitors use the Site.

Cookies

The Site may use cookies - small text files stored on your device - to improve your browsing experience and to help us understand Site traffic patterns. You can set your browser to refuse cookies, though some parts of the Site may not function properly if you do. We do not use cookies to track you across third-party websites or for advertising purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests or questions about our services.
• To schedule appointments and follow up on project inquiries.
• To improve the content and functionality of the Site.
• To understand how visitors find and use the Site so we can serve them better.
• To comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

The Site uses third-party services that may collect information according to their own privacy policies. These include:

• Tally.so - Our online forms are powered by Tally. When you submit a form, your information is processed by Tally in accordance with their privacy policy, available at tally.so.
• Google Analytics / Vercel Analytics - We may use analytics tools to understand Site traffic. These tools may collect anonymized usage data.
• Google Maps - The Site embeds a Google Maps iframe to display our office location. Google may collect data through this embed in accordance with their privacy policy.

5. Data Retention

We retain contact information submitted through our forms for as long as is reasonably necessary to respond to your inquiry and maintain project records. If you would like us to delete your information, please contact us using the details in Section 8 and we will honor that request within a reasonable time.

6. Data Security

We take reasonable precautions to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you submit information through the Site at your own risk. If you have concerns about sharing sensitive information online, please contact us by phone instead.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• The right to know what personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information.
• The right to opt out of any future communications from us.

To exercise any of these rights, contact us using the information in Section 8 below.

8. How to Contact Us About Privacy

If you have questions about this Privacy Policy or want to make a request regarding your personal information, please reach out to us directly:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

10. Children

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through the Site, please contact us and we will delete it promptly.